Lead implementation and oversight of NGN's funding programs, build and maintain relationships with First Nations communities and government partners, and track milestones meeting all reporting obligations. This contract role requires strong relationship-building and communication skills, with experience working closely with First Nations and federal partners. The person will need to be a confident public speaker, and comfortable working in a fast-paced, remote environment.
As Head of Service, you will deliver on the strategic and operational delivery of our Victim Services. You'll oversee case management systems, staff performance, and service development, ensuring services meet contractual requirements and deliver impactful outcomes for victims and witnesses. You will act as the primary point of contact for commissioners and contribute to Catch22’s wider justice strategy, with a focus on growing our national Victim Services portfolio.
🏞️ US
🏖️Unlimited PTO👶12w maternity👨👧12w paternity
This role exists to ensure they’re delivering not just outcomes, but true partnership to their most influential customers, playing a critical role in scaling their ability to serve complex accounts, driving consistency in execution, and unlocking expansion opportunities. Furthermore, this leader will manage a team of Customer Success Managers across the West Coast.
As a key member of our Customer Success organization, the Federal Customer Success Engineer acts as a strong technical expert at Tines and helps customers understand the value of workflow automation across their organization. The role works closely alongside customers as they onboard and expand their use cases of Tines, and deliver production ready Stories as part of professional services.